Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment is received. Once your order has been processed, you will receive a confirmation email with your tracking details as soon as your package ships.

Please note that during high-demand periods (such as holidays or sales), order processing times may be slightly delayed.

Shipping Times

We proudly ship both domestically and internationally. Our products are sourced from trusted suppliers and dropshipping partners located in multiple regions to ensure the best quality and pricing.

  • Domestic Shipping: 5–10 business days (depending on your location)

  • International Shipping: 10–20 business days (depending on destination and customs)

Please note that shipping times are estimates and may vary due to factors beyond our control, such as postal delays, customs clearance, or global supply chain issues.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the total weight of your order.
We may also offer free shipping promotions or discounted rates on qualifying orders — please check our homepage or checkout page for current offers.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

If your order contains multiple items, they may be shipped separately from different suppliers to ensure the fastest delivery times. You will receive a separate tracking number for each package if this occurs.

Customs, Duties, and Taxes

International shipments may be subject to import duties and taxes that are determined by your country’s customs office. Tender Tots & Wellness is not responsible for these fees or for delays caused by customs processing.

Lost or Delayed Packages

While we do our best to ensure your package arrives safely and on time, we cannot be held responsible for delays or losses once your order has been handed over to the shipping carrier.
If your order is significantly delayed or lost, please contact us at [your support email], and we will assist in locating or resending your order.